FAQ

Shop Policies

Here you will find answers to the most commonly asked questions. If you don’t find the answer you are looking for please use the Contact page to ask your question.

  1. Orders and Payment: 

    All orders placed through this website must be paid for through paypal or with credit card. The credit card payments are processed using Authorize.net.

  2. Shipping:

    All orders will be shipped within 2-3** business days after payment confirmation.

    All packages are shipped via USPS Priority Mail! All are insured with tracking with the exception of over seas shipping. 

    For over seas orders please be aware that even though I will prep and ship your order within the 1-3** day window I cannot guarantee a delivery date. Once your package is in the postal service hands I no longer have control over it. Most packages do arrive with in 10 days but this is not guaranteed. All taxes, duties, and customs fees are the responsibility of the buyer.

    *All items are bubble wrapped and nestled in recycled shredded paper or kraft paper.

    **Special order or custom items will ship in 7-10 business days to allow for the product to be made.

    I do my best to insure that all items will arrive safely however things can happen during shipping that are out of my control, see my refund policy for any further clarification.

    Shipping

    Our products are shipped within 2-3 Days using the following carriers: USPS   . To return your product, you should mail your product to:395 Old Senoia Road, Fayetteville Georgia United States 30215. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  3. Gift Orders:

    If you would like to order a gift for someone and have me ship it directly to them I can fulfill that request. Please inform me at the time of ordering so that I can print a gift receipt without the prices marked on it. If the delivery address is different from your billing address I will require confirmation from you before shipping the item to insure that the order is valid so please include a way for me to contact you.If you would like to order a gift for someone and have me ship it directly to them I can fulfill that request. Please inform me at the time of ordering so that I can print a gift receipt without the prices marked on it. If the delivery address is different from your billing address I will require confirmation from you before shipping the item to insure that the order is valid so please include a way for me to contact you.

  4. Returns, Refunds, and Exchanges:

    Returns

    Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at artisticstudiocreations@gmail.com and send your item to: 395 Old Senoia Road Fayetteville Georgia United States 30215.

  5. Privacy Policy:

    COLLECTION OF PERSONAL INFORMATION

    When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

    By giving us such information, you will need to consent by using it in the manner described in this policy.

    You may withdraw your consent at any time by emailing us at artisticstudiocreations@gmail.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

    COOKIES

    Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

    SECURITY

    All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

    If you have any further concerns about security, please email our Customer Service team at artisticstudiocreations@gmail.com

    USPS

    To return your product, you should mail your product to:395 Old Senoia Road, Fayetteville Georgia United States 30215. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  6. Terms of Use:

    Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Artistic Studio Creations’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

    The term ‘Artistic Studio Creations’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 395 Old Senoia Road Fayetteville Georgia United States 30215. The term ‘you’ refers to the user or viewer of our website.

    The use of this website is subject to the following terms of use:

    1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

    3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

    4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

    Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at artisticstudiocreations@gmail.com and send your item to: 395 Old Senoia Road Fayetteville Georgia United States 30215.

    Shipping

    Our products are shipped within 2-3 Days using the following carriers: USPS   . To return your product, you should mail your product to:395 Old Senoia Road, Fayetteville Georgia United States 30215. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.